Gettin Connected Hosting

Any additional resource purchases will be pro-rated accordingly. The charge will be calculated based on the date when the resource was purchase to the end of the billing cycle.

How do I disable directory listings? .::Back to Top::.

To disable directory listing (directory Indexes):

Log into your control panel.

Click the Web Options link.

In the Settings field select Disabled for the Indexes setting.

Click Submit.

Click the Apply link to restart Apache with the new settings.

What is a stopgap domain? .::Back to Top::.

A stopgap domain allows to create hosting if you don't have any domain name. If you register with a stopgap domain, you will get a domain name like "loginname.u1.your-base-domain". You can create your own web-site and access it with either the IP (if the IP is dedicated) or the above domain name. This kind of domain doesn't have any registration records in the DNS.

I get "Failed to add new resource over the hard credit" message when I'm trying to create a new resource. .::Back to Top::.

This means you have reached your Credit Limit. For example, you've used all your money on your balance if you pay by check, or your credit card expired/was broken and failed to be charged. In this case you'll still be able to run your hosting account (with recurrent and extra usage payment accrued), but you won't be able to create any new resource (neither paid nor free).

Why aren't my Name Servers working? .::Back to Top::.

You can test for problems with the Name Servers by going to http://dnsreport.com/ and entering the domain name in the DNS Report box. Rows with a FAIL in the Parent or NS sections, usually indicate a problem.

There are two common issues with getting the Name Servers to work correctly. First, they must be registered (with their IP addresses) at the registrar for your Service Domain, before you can point a domain to them. Second, a domain should ONLY be pointed to the 2 Name Servers that Hsphere assigns to a domain. Once you have setup a new account in Hsphere for a domain, login to that account and click the link for that particular domain name that comes up in the center of the screen. This will show you which two Name Servers Hsphere installed DNS on for this domain.

I followed the Step-by-Step guide in setting up my account, but something is missing or not setup correctly. .::Back to Top::.

The Step-by-Step guide must be followed exactly, word for word. The most common issues seen here are the failure to check a box, skipping over a step, or not completing the second page. There are 2 pages to the Step-by-Step guide, make sure that you completed both as many people overlook the link at the bottom of the first page.

What does [Service Domain Has no Zone] mean? .::Back to Top::.

This message is normally displayed when the Service Domain hasn't been 'signed up' under the Service Plan yet. Instructions for this process can be found on Page 2 of the step-by-step guide.

What is the difference between Unix accounts and Windows accounts? .::Back to Top::.

Unix provides secure and reliable environment perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting. For that you might want to use one of out Windows packages.

Anonymous FTP users don't see the content of my directory. .::Back to Top::.

Anonymous FTP users can't enter your root directory. They can enter only the directory you dedicated for anonymous ftp users.

When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error. .::Back to Top::.

Use FTP active mode (disable passive). It is in your computer's FTP configuration.

Anonymous FTP Uploads - Can't see the uploaded files. When an anonymous user uploads files, they are saved in a directory named "Uploads". Login to your FTP account and move the files from "Uploads" into the parent directory then anonymous users can see those files.

How do I open my SiteStudio? .::Back to Top::.

You need to log into your control panel first, then click the SiteStudio icon.

My Webalizer doesn't work. What's the problem? .::Back to Top::.

One possible reason can be that you are approaching your disk quota. Webalizer needs at least 2 MB unused disk space to function properly.

hy am I having problems seeing my instant access alias? .::Back to Top::.

Adding logical servers and server aliases:

Login into the admin control panel.

Click E.MANAGER

Click DNS Manager

Click Edit button to the right of DNS zone

Click Edit button to the right of your instant alias address

If there are logical servers that need to be added, scroll to the bottom of the page and click "Add records to all listed logical servers?"

Click Server Aliases under E.MANAGER

If there are server aliases that need to be added, scroll to the bottom of the page click Submit

Allow 4-12 hours for changes to propagate

How do I set up my own Name Servers? .::Back to Top::.

The most important thing to remember when creating your nameservers is that your nameservers will never be recognized by servers across the Internet until they are REGISTERED by an accredited registrar. You must register your nameservers with the registrar with whom you bought the domain, before any users, accounts, or anything referring to your Name Servers will work. This includes temporary URL's created by H-Sphere using your domain, ie. (1P4646546.yourdomain.com).

Once you submit your nameservers to your registrar, typically a 2-4 day wait is standard before these nameservers become active across the internet.

Due to the literally thousands of different domain Registrars in the world, we cannot possibly help with this step. All Registrars are different and use different interfaces and protocols for registering nameservers. If you are not sure how to register a nameserver with your Registrar, contact them for help or support.

ASP is not working, however the button next to this resource on the Domain Web Service page is set to ON. .::Back to Top::.

Check if the *.asp files are not included into SSI section. It's a common mistake. If you set the *.asp files to be launched via SSI library, set ASP to OFF, delete the *.asp extension from SSI list and then set ASP to ON again.

What components are installed in the Windows servers? .::Back to Top::.

ActivePerl

PHP 4.3.8

ZendOptimizer 2.0

FrontPage 2002

Microsoft Data Access Components 2.8

Persits Software

-AspEmail 5.0.0.2

-AspEncrypt v2.2

-Aspgrid 3.1

-AspImage 2.x

-Aspjpeg 1.3

-aspupload 3.0.0.3

-XUpload

CDONTS

Are custom ASP Components are allowed? .::Back to Top::.

Yes, but they must either be commercial components or source code must be provided for them.

I am getting errors with FrontPage. .::Back to Top::.

Try switching it off and back on.

Why won't my FrontPage form send the email? .::Back to Top::.

Frontpage extensions must be configured with a valid email address for the sending & receiving parameters. This MUST be an email address for the domain which the form is installed on, and can be configured through the Web Options of the account by clicking on the Edit button to the right of the FrontPage Extensions row.

Why do I get "authorization failed" when using the Frontpage Database Wizard to create the administrative page for database access? .::Back to Top::.

This problem can be avoided or fixed by pressing the "Restore Defaults" button at the bottom of the "Optimize HTML" tab which is located within the "Publish Site" Wizard located on the File menu.

How do I get FormMail working? .::Back to Top::.

It's a perl script. You need to add .pl as extension for CGI. You can find it on the web options page.

What is SSL? .::Back to Top::.

The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

How do I Password Protect a directory on a Windows server? .::Back to Top::.

Windows licensing requirements prevent us from allowing multiple Users on the same account, therefore any Windows password protection that is needed, would require us to manually setup the folder protection using the same Username & Password that you use for FTP access to the site. Hence, whomever holds this login, will have access to the entire site, not just the specified folder. The only other option would be a third party tool, like ASPSecured, which was just installed as a resource recently in Hsphere.

How do I Password Protect a directory on a Unix server? .::Back to Top::.

***THIS ONLY WORKS ON THE UNIX OS (NO WINDOWS)***

***YOU CAN ONLY PASSWORD PROTECT A FOLDER THIS WAY-NOT FILES***

1) Login to the account in question and login to the WebShell for it.

2) Locate the folder that you want to password protect and click on the folder icon to the left of it.

3) This brings up the Folder Details on the right, as well as the option to "create .htaccess file".

4) Click on the Create button to the right of this, which will bring up the .htaccess details.

AuthType: Must be set to "basic"

AuthName: The text that shows in the pop-up window

requesting you to login

AuthUserFile: The location and name of the password file,

leave at default

AuthGroupFile: Leave blank

Require: Must be set to "valid-user"

Additional Directives: Leave blank

5) Click on the "create" button to the right of AuthUserFile to add your first login.

6) Once you have added the first login, this "create" button will change to "edit", which you click on to add additional logins.

7) When you first set this up, you will need to save the configuration to the server AND, any time you make changes to the password file, you will need to click on "Save" at the bottom of the ".htaccess details" window to save the changes to the server.

Do you support curl in PHP? .::Back to Top::.

Yes, we do.

How do I stream Real Audio Files without Real server? .::Back to Top::.

Here is the information needed to stream Real Files:

http://www.realnetworks.com/resources/contentdelivery/

documentation/httpstream.html?UK=X

If an Unix plan is set at a 50 MB disk space quota, what should the bandwidth limit (per month) and Mailbox quota for that plan be set to? .::Back to Top::.

This is really up to you and what types of sites your client's will be running. You can setup your plans any way you like, but here is an example of a plan that would be sufficient for a low to mid-range package:

50MB DiskSpace

3 GB Bandwidth

25MB Mailbox quota

Are there any limits on the number of Data Sources I can have? .::Back to Top::.

We do not set a limit but please do not abuse them.

What is your policy on IP addresses? .::Back to Top::.

Dedicated IP addresses are available at $3.95 Per Month per IP and $4.95 one time setup fee, and will be assigned following ARIN's regulations (RFC 2050).

Where is your data center? .::Back to Top::.

Our data center is located in our state of the art facility in Atlanta, Georgia.

Do you keep backups of data for clients requesting a restore? .::Back to Top::.

We backup every web server and database server in the HSphere cluster (for data) on a daily basis. There is no charge for this however, we do not restore users data if they have accidentally erased it.

What is your policy on technical support? .::Back to Top::.

Technicians are available by email, chat, and phone. There may be delays in responding to requests during Holidays, as the staff is limited during these times. Please be aware that, while we do support the services that we sell, we do not support design, coding, or third-party software issues.

How does the billing cycle work? .::Back to Top::.

We bill our customers on the signup date, for one month in advance. Overage charges will appear on the next month's bill. For instance, if you choose a Plan, your credit card would be billed on the day you signup (say Jan 1st), for the month of January. In January, if you used more than the allowed traffic, you would be billed on February 1st for the traffic overage from January, in addition to the monthly fees for February.

How do I get copies of my invoices? .::Back to Top::.

-Log into your reseller control panel

-Click on Home on the left hand side

-Click on the icon for Online Invoices.

Your online invoices are printer friendly.

How do I upgrade from one plan to another? .::Back to Top::.

Log into your reseller control panel and click on the icon that follows your plan name on the left hand side, then choose the plan you would like to upgrade/downgrade to.

What contract and payment terms are available? .::Back to Top::.

You can choose a monthly, quarterly, semi-annual or annual billing contract. We accept Visa, MasterCard, AMEX, Discover, Money Orders and Personal or Business Checks, as well as Paypal.

How do I transfer my existing MS SQL Database to Gettin Connected Hosting? .::Back to Top::.

There are two options for doing this:

If you have a backup file of your database please email it to hosting.support@gettinconnectedhosting.com along with the database name you created in the control panel and it will be restored for you right away.
Using MS Sql Enterprise Manager on your PC Open a connection to your old database and choose the export option. Supply the source server information and click next. Then supply your information for your Gettin Connected Hosting database (hostname: mssql1.gettinconnectedhosting.com) then click continue and your database should transfer.